Terms of service

Terms of Service

Last updated: November 2026

These Terms govern your use of loyanabeauty.com (the "Site") and your purchases from Loyana Beauty, operated by PA ECOM SOLUTIONS LLC, 7901 4th St N STE 300, Saint Petersburg, FL 33702, United States ("we", "us"). By using the Site or placing an order you agree to these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or have a parent or guardian's permission, to place an order. Our Site is not directed to children under 16.

2. Products and descriptions

We try to describe and show our products accurately. Colors may differ slightly on your screen, and sizes and measurements are approximate. Product use is at your own discretion; always follow the care and safety instructions that come with the product. Nothing on the Site is medical advice, and our products are not intended to diagnose, treat, cure or prevent any disease.

3. Prices, payment and taxes

Prices are in U.S. dollars. Sales tax is added at checkout based on your shipping address. Prices and availability can change without notice; the price you see when you place your order is the price you pay. We may cancel and refund an order if a pricing or product-information error is found. Payment is processed by our payment providers; we do not store your full card details.

4. Order acceptance

Your order is an offer to buy. We accept it when we send you a shipping confirmation. We may decline or cancel an order, for example because of stock, suspected fraud or an error, and if we do we will refund you in full.

5. Shipping, returns and refunds

Shipping times and what happens if your order is late are in our Shipping Policy. Returns and refunds are in our Returns & Refunds policy. Both are part of these Terms.

6. Acceptable use

You agree not to: use the Site for anything unlawful; attempt to access systems or data you are not authorized to; scrape, copy or resell Site content without our written permission; introduce malware; or abuse our promotions, discount codes or return process.

7. Intellectual property

The Site, our name, logo, text, images and design are owned by us or our licensors and are protected by law. You may view and print Site content for personal use. Any other use needs our written permission. Third-party names and marks that may appear on the Site belong to their owners and do not imply endorsement.

8. Reviews and user content

If you submit a review or other content, you confirm it is your honest experience and that you have the right to share it. You give us a non-exclusive, royalty-free license to display it on the Site and in our marketing. We may remove content that is unlawful, abusive or not genuine. We do not post fake reviews and we do not pay for positive ones.

9. Disclaimer of warranties

The Site and products are provided "as is" and "as available" to the extent permitted by law. We do not promise that the Site will be uninterrupted or error-free. Some states do not allow limits on implied warranties, so some of this may not apply to you, and you may have other rights that vary by state.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages arising from your use of the Site or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law, such as liability for our own fraud or for personal injury caused by our negligence where the law does not permit a limit.

11. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Please contact us first at contact@loyanabeauty.com so we can try to resolve any concern informally. These Terms do not require you to arbitrate disputes or waive your right to bring a claim in court. Any court proceeding will be brought in the state or federal courts located in Pinellas County, Florida, unless the law of your state gives you the right to sue where you live.

12. Changes

We may update these Terms from time to time. The version posted on the Site when you place an order applies to that order.

13. Contact

PA ECOM SOLUTIONS LLC (trading as Loyana Beauty), 7901 4th St N STE 300, Saint Petersburg, FL 33702, United States. Email contact@loyanabeauty.com.