Delivery & Returns

Delivery & Returns

Delivery

• Processing: 1-3 business days
• Estimated delivery: 8-15 business days after your order ships
• Shipping: $4.95, or free on orders of $40+
• Duties and import fees: included in your price. Nothing to pay on delivery.
• Tracking: emailed when your order ships. It can take 48 to 72 hours to start updating.

If your order will be late, we email you before the deadline and you can cancel for a full refund. Details in our Shipping Policy.

Returns

• 30 days from delivery for unused items in original condition.
• Email contact@loyanabeauty.com first and we send a return authorization (RMA).
• Return shipping is on you, unless the item is defective, damaged or incorrect.
• No return needed for items under $15, or items that arrive defective, damaged or incorrect (send us a photo).
• Refunds go back to your original payment method within 7 business days after approval.

Full details in our Returns & Refunds policy.