FAQs
Frequently asked questions
Orders and delivery
How long will my order take?
1-3 business days to process, then 8-15 business days to arrive. Most items ship from our supply partners overseas, which keeps prices friendly. We would rather be upfront about timing than surprise you.
How much is shipping?
$4.95, or free on orders of $40 or more.
Will I pay customs or import fees when it arrives?
No. Duties are already included in the price you pay at checkout. If a carrier asks you for a payment, do not pay it and email us.
Is sales tax added?
Yes, where required. It is calculated at checkout from your shipping address.
How do I track my order?
We email a tracking link when your order ships. It can take 48 to 72 hours to start showing updates. See Track your order.
My tracking has not moved in a week. What now?
Email contact@loyanabeauty.com with your order number. We will chase it with the carrier and reship or refund if it is lost.
Can I change my address or cancel?
Yes, before it ships. Email us right away with your order number. After it ships we cannot change the address.
Do you ship outside the U.S.?
Not at the moment.
Returns and refunds
What is your return policy?
30 days from delivery for unused items. See Returns & Refunds.
My item arrived damaged or wrong. What do I do?
Email us a photo within 30 days of delivery. We will refund you or send a replacement, and you do not need to send the item back.
When will I get my refund?
Within 7 business days after we approve it, to your original payment method. Your bank may take a few more days to show it.
Products
Are the colors the same as on screen?
We do our best to match them, but screens differ, so there can be a slight variation.
Where do I find materials and care instructions?
On each product page under Specifications.
Do you sell makeup or skincare products?
Right now we focus on tools and accessories for hair, skin rituals, bags and gifts.
Privacy and contact
How is my information used?
Only to process your order and, if you agree, to send you updates. See our Privacy Policy, including how to opt out of data sharing.
How do I reach you?
Email contact@loyanabeauty.com. We reply within 1 business day.